carolyn tedder	content sample
client: qwest content type: faq page objective: produce quick help questions and answers for qwest voip account management portal
Quick Help How do I make a call? How do I use Quick Call? How do I use Reach Me? How do I set up my features? How do I access my voice mail? How do I use my call logs? How do I view my order status? How do I make a call? There are a variety of ways to make calls with Qwest® OneFlex™ service. You choose what is most convenient for you: Lift the handset and dial the number. Press any of the speed dial buttons on the phone once they are pre-programmed. From the portal, view the call logs or contacts and click the phone number for any caller or contact. From the portal, select dial and enter the number you want to dial in the dial field back to top How do I use Quick Call? The Quick Call box is on the left side of the MyOneFlex™ home page. Here you can click in the Dial To field and type in or use the key pad to select a phone number to call. Simply click Talk to make your call, or Clear to start over. back to top How do I use Reach Me? Reach Me allows you to control your incoming calls. You can have your calls come in normally, send them directly to FlexMail™, or forward them to one or multiple other numbers. Your active and inactive settings are indicated by the red and green X icons (red means inactive, green means active). You can configure your Reach Me options on the left side of the MyOneFlex home page or within Feature Settings section. back to top How do I set up my features? Click the Feature Settings tab near the top of the page and follow the instructions on each page for setting up your features. back to top How do I access my FlexMail? Click the FlexMail tab near the top of the page to access your mail. From here you can: Listen to your voice mail online. Simply click the sender's name and then the file name to play your messages. Manage your voice mail settings and password in the "Options" menu on the left side of the page. Sort your voice mail by Sender, Subject, Date or Size. back to top How do I use my call logs? Call logs allow you to view incoming, outgoing and missed calls. You can view a summary of your call logs on your MyOneFlex home page, or click the all Logs tab to view a history of your calls. Calls are kept for 30 days in your logs. back to top How do I view my order status? Click the Manage Account tab near the top of the page and then click the "Check Order Status" link on the left side of the page. back to top